Frequently asked questions
Are all products handmade?
Yes. Every Lume product is carefully handmade with love, time, and attention to detail. Because of this, slight variations may occur, which makes each piece unique.
Do you accept custom orders?
Currently, we accept custom orders on select products only. You can DM us on Instagram or contact us via the website for inquiries.
Can I cancel or modify my order?
You can request changes within 24 hours of placing your order. After that, we may not be able to modify or cancel it.
What is your return policy?
We do not accept returns on handmade items unless the product is damaged or incorrect. Please contact us within 48 hours of receiving your order if there is an issue.
How long does it take to ship?
Orders are usually processed within 7-10 business days. Delivery time depends on your location and courier service.
How do I take care of my crochet products?
• Hand wash gently in cold water
• Do not machine wash
• Air dry flat
• Avoid rough handling
Do you ship internationally?
At the moment, we ship within India only. International shipping may be available please dm to our instagram page or contact us through mail.